I don't follow the inner workings of WMATA like many of the commenters here but one thing that continues to bother me is the bunker like mentality that many of the station mangers exhibit. Trying to get them to assist you with a fare card issue is trying sometimes.
On the other hand I just read that many of the managers have been getting assaulted while trying to stop fare evasion so i guess I too would hunker down in conditions like that.
But I was floored that Metro's response to fare evasion is to issue a WARNING? No -it's wrong and everybody know's its wrong. No warning - give 'em the citation straight away.